Privacy Policy

Last updated: 3 September 2026

ABOUT THIS POLICY

This Privacy Policy explains how Coach Ilz, operated by Ilesh Patel, collects and uses personal information through www.coachilz.com.

For the purposes of UK data-protection law, Coach Ilz is the controller of the personal information described in this policy.

For privacy questions or requests, please email info@coachilz.com.

INFORMATION WE MAY COLLECT

Depending on how you use the website and services, Coach Ilz may collect your name, email address, telephone number, enquiry or message content, consultation and booking information, correspondence, and marketing preferences where you choose to receive updates.

Limited technical information may also be collected, such as your IP address, browser type, device information, pages viewed and cookie information.

The website includes calculators for calorie, weight-loss timeline and one-repetition-maximum estimates. Information entered into these calculators is used to produce the requested estimate in your browser.

Please do not treat calculator results as medical advice.

Coach Ilz does not ask for health information through the general contact form. If you choose to provide health, injury, dietary or fitness information in an enquiry or in connection with coaching, it will be handled carefully and only where necessary for the relevant communication or service.

HOW INFORMATION IS COLLECTED

Information may be collected when you contact Coach Ilz, complete a website form, request or book a consultation, subscribe for updates, or communicate by email, telephone, WhatsApp or another method you choose.

Limited technical information may also be collected through the Wix platform and through cookies or similar technologies.

The website contact form is protected by Google reCAPTCHA.

HOW INFORMATION IS USED

Coach Ilz may use personal information to respond to enquiries, arrange and manage consultations, take steps before entering into a coaching arrangement, provide agreed services, communicate with you, and maintain appropriate business records.

Information may also be used to maintain and protect the website, improve its operation, send marketing communications where permitted, comply with legal obligations, and protect or establish legal rights.

OUR LAWFUL BASES

The lawful basis used to process personal information depends on the circumstances.

Coach Ilz may process information where it is necessary to take steps before entering into a contract, perform a contract, comply with a legal obligation, or pursue legitimate interests in operating, securing and improving the business and responding to enquiries.

Where consent is the appropriate lawful basis, you may withdraw your consent at any time.

MARKETING

The website allows you to opt in to receive email updates, promotions and other news.

Coach Ilz will only use your contact details for electronic marketing where this is permitted by law.

You can opt out at any time by using the unsubscribe link in a marketing email or by emailing info@coachilz.com.

Opting out of marketing will not stop necessary communications about an enquiry, booking or service.

Coach Ilz uses cookies and similar technologies as explained in the Cookie Policy.

Cookies may support essential website operation, security, preferences and, where enabled and consented to, optional measurement or other functions.

You can manage non-essential cookies through the cookie banner or settings made available on the website, and through your browser settings.

SHARING INFORMATION

Coach Ilz does not sell personal information.

Information may be shared where necessary with Wix and its service providers for website hosting, forms and booking functionality.

Information may also be shared with Google in connection with reCAPTCHA, communication services you choose to use such as WhatsApp, professional advisers, insurers, IT providers or other service providers supporting the business.

Information may also be shared with public authorities or other parties where required by law or where necessary to protect legal rights.

THIRD-PARTY SERVICES

The website includes links to third-party services, including Instagram and WhatsApp.

These services are operated by third parties and their own privacy policies apply when you use them.

Coach Ilz is not responsible for the privacy practices of third-party websites or services.

INTERNATIONAL TRANSFERS

Some providers used by Coach Ilz, including Wix and Google, may process information outside the United Kingdom.

Where a restricted international transfer is made, Coach Ilz will take the steps required by applicable data-protection law, such as relying on an adequacy regulation, appropriate safeguards or another valid transfer mechanism.

RETENTION

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected.

This may include dealing with enquiries, managing bookings or services, maintaining records, meeting legal obligations, and resolving concerns or disputes.

The appropriate retention period depends on the type of information and the circumstances.

SECURITY

Coach Ilz uses reasonable organisational and technical measures to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

Please take care when deciding what information to send electronically.

YOUR RIGHTS

Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion or restriction in certain circumstances, object to processing based on legitimate interests or direct marketing, request data portability where applicable, and withdraw consent.

Coach Ilz does not make decisions about you solely by automated means that have legal or similarly significant effects through this website.

To exercise your rights, please email info@coachilz.com.

Coach Ilz may ask for information to verify your identity before responding to a request.

You also have the right to raise a concern with the Information Commissioner’s Office at ico.org.uk.

CHILDREN

This website and its services are not directed at children.

If you believe that a child has provided personal information without appropriate authority, please contact Coach Ilz.

CHANGES TO THIS POLICY

Coach Ilz may update this Privacy Policy from time to time.

The latest version will always be available on this page, together with the date it was last updated.

CONTACT

For questions about this Privacy Policy or how Coach Ilz handles personal information, please email info@coachilz.com.